FREQUENTLY ASKED QUESTIONS (FAQS)

About Brand & Mattresses

What types of mattresses do Duroflex manufacture?

We have 5 decades of expertise in mattress manufacturing. Today we are India’s leading sleep solutions company offering a wide range of innovative mattress , pillows , protectors and other sleep accessories. The type of mattresses designed by us include India’s only certified orthopaedic mattresses, pressure relieving memory foam mattresses, 100% natural latex mattresses, naturally cooling high-density coir mattresses, high-quality spring mattresses and value-for-money high-performance mattresses in foam, spring and coir.


We also have an entire range of sleep accessories and sleep tech solutions including pillows, mattress protectors, slim mattresses, comforters and more.

How do I decide which mattress I need?

The process of buying a new mattress starts with identifying individual needs and preferences.

Our mattress buying guide can help you weigh your options and make an

informed decision on improving your sleep health.

What is the difference between spring, foam, coir and latex mattresses?

While we recommend not basing your mattress purchase decision solely on the material of the mattress, it is still important to understand the difference between all the available options and how it can impact your sleep quality.

You can read through our blog to gain an in-depth knowledge about the various kinds of mattress materials.

What is the difference between a pocket spring mattress and a bonnell spring mattress?

Bonnell spring mattresses feature an interconnected mesh of springs. They add to the durability of the mattress, providing bounce and resilience. Bonnell spring mattresses offer a delightful sleep experience to those looking for an entry-level spring mattress. Pocket spring mattresses on the other hand feature individually cased springs called pocket springs. They move independently without allowing movement to travel from one end of the mattress to the other, this way you and your partner’s sleep movements do not disturb each other.

What are various firmness levels of Duroflex mattresses?

Duroflex mattresses have four levels of firmness - Soft, Medium Soft, Medium Firm and Firm while remaining supportive throughout. The firmness of each mattress is mentioned on the individual product page, alongside other information. Irrespective of the firmness, all mattresses not only offer optimum support to the entire body, but are also breathable, durable and made to meet every kind of sleep requirement.

What mattress sizes are available with Duroflex?

Our mattresses are available in all standard sizes, starting from the smallest single size, going up to the biggest king size with double and queen sizes in between.
In case you have a non-standard size bed, we also customise the size of the mattress to suit your requirement.

How can I safely clean a Duroflex mattress?

The safest way to clean a Duroflex mattress is to get professional deep cleaning done twice a year. However, to maintain the hygiene and durability of the mattress we highly recommend using a mattress protector. It will protect the mattress from any kind of spills, stains, bed wetting and moisture seepage. It will also protect your mattress from dust mites, allergens and bacteria.

To know more about how a mattress protector works click here

How can I buy a Duroflex mattress?

You can buy a Duroflex mattress online as well as offline. Online orders can be placed here at duroflexworld.com.

You can select a mattress based on size, firmness and need You can also buy them from any leading e-commerce websites like Amazon, Flipkart and Pepper Fry.

You can also walk in to any of our 3000+ retail centres across the country if you are not able to buy mattress online.

What quality standards does Duroflex follow?
  • We follow ISO 9001-2015 quality standards for all Duroflex products
  • Our 5 decades of expertise makes our quality unmatchable and trustworthy.
  • All our manufacturing processes are backed by dedicated research and development.
  • Our raw materials are ethically sourced with stringent quality checks in place.

Other Duroflex Products

What other products can I buy from Duroflex?

Apart from mattresses, we also have an entire range of pillows designed to meet different sleep needs. We also have mattress protectors, comforters and sleep tech solutions to help you improve your sleep quality.

When do I need a mattress protectors?

A mattress protector is a must to shield your mattress from spills, stains, bed wetting and the harmful effects of moisture, dust and allergens. We recommend using it to waterproof your mattress, protect it from harmful bacteria , dust mites and allergens and have it stay fresh and hygienic for longer period of time.

Warranty

What is the warranty policy for a Duroflex mattress?

Duroflex mattresses are engineered to last for a long time. Our mattresses come with a best-in-industry warranty of up to 10 years. The complete details of our warranty offerings can

be found on respective product page on the website. You can also refer to the warranty card provided along with the mattress for exact details. click here

How do I file a warranty claim?

We have always upheld the highest design and manufacturing standards. Most of our products are covered under our warranty policy.

In case you encounter any issue while using our product, we recommend that you look up the product warranty details you would have received upon registering your product online to understand if and how you can claim warranty.

In the unlikely event of product failure , we are be happy to have it replaced or repaired.You can start with filling up the warranty claim form to have us notified of your concern. click here

 The customer has to drop an email to support@duroflexworld.com to cancel the order. 

How does the warranty work?

While we strive to offer the best user-experience to all our customers, we do understand that there might arise a situation when you will have to claim warranty. Here is how the process works:

Consider you bought a Duroflex mattress with 5 years warranty for Rs. 10,000

  • If any defect arises in first year, we will have the product replaced
  • If the defect arises after 2 years of use, a pro-rata money back guarantee is applicable for balance 3 years. It means that the pro-rata value in rupees is refunded to the customer on that mattress. It is calculated as follows:

10000/5*3= Rs. 6000/- ( the refund amount)

Orders & Shipping

I have accidentally ordered the wrong size mattress. Can it be replaced with the correct size?

Please get in touch with our customer support team at 18001085008 or drop us an email at support@duroflexworld.com

If the mattress is yet to be dispatched, we can have the order cancelled and ship you the correct size mattress instead.

What if I receive a mattress with scratches or damages?

The customer has to drop an email to support@duroflexworld.com to cancel the order. 

We conduct stringent quality checks to ensure that you receive the best quality mattress. However, in the rare case that you do receive a defective product, please request for a return from the “My Account > Track Your Order > Return “section within 10 days of the delivery of the product.

If it has been more than 10 days since product delivery, then you will have to fill up our complaint form.

How can I cancel my order?

The customer has to drop an email to (support@duroflexworld.com)

Does the price include shipping and other charges?

Yes, all charges including taxes and doorstep delivery are included in the product prices mentioned on the website.

What is the Duroflex shipping policy?

We currently deliver all across India. We aim to dispatch the order within 24-48 business hours of receiving the order.

An email confirmation is sent to you with all the order details and timelines.You will be able to track your order once it is shipped.

How can I use a promo/discount code while placing an order?

The promo/discount code can be entered during checkout to redeem the discount while placing an order.

Only one promo code can be used per transaction.Check our Terms & Conditions for more details on offer eligibility.

Can I buy mattress using a No Cost EMI option?

Yes, No Cost EMI is available for all our products above Rs. 6000 (inclusive of discounts). You can find the option once you are at the payment gateway.

Returns & Exchange

What is Duroflex’s returns and exchange policy?

To make your Duroflex experience a pleasant one, we have an easy return and exchange policy in place. You can raise a return and exchange request from the “My Account “ section within 10 days of receiving the product.

How do I return or exchange my mattress?

You are eligible for an easy 10-Day  on shopping from www.duroflexworld.com

You can find the option in the “My Account > Track Your Order > Returns & Exchange” section.

You can fill up a quick return form:

  • If it has been more than 10 days since our website order got delivered
  • If you shopped from any other authorized online channel
  • If you bought the product at a retail outlet
How long will it take for a refund to be processed?

We process the refund as soon as we receive the returned item. You can expect the amount to be credited back to your back account within 21 days. T&C Apply.

Retail

How do I find an authorized Duroflex retail store near me?

Duroflex products are available at retail stores across India. To find an exclusive Duroflex store nearest you click here

What is a Duroflex Experience Centre?

Duroflex experience centres are designed to give you a unique and immersive shopping experience of all our products so that you can make an informed purchase. We have our experience centres in major metros in India. click here

Bangalore

- Koramangala

- Whitefield

Mumbai

- Khar West

- Kemps Corner

Hyderabad

- Banjara Hills

Partnerships & Dealerships

How can I become an authorized Duroflex dealer?

Please drop an email to support@duroflexworld.com

How can I explore brand partnership opportunities?

Kindly write in to support@duroflexworld.com with your query.

Customer Support

How can I contact customer service?

We are always around to support and help you with your concerns. Please feel free to reach out to our customer support executives at 18001085008 or drop an email at support@duroflexworld.com. We are available for all days. (9:30am to 6:30pm).